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What is IT Service Management

If you run a business, you need to understand IT service management.  The problem is that most people do not know where to start when it comes to understanding IT service management.  This can be a complicated aspect of your business if you do not understand IT or the jargon that is used, but it is something that you have to know about. 

What Is IT Service Management?

The simple answer to this question will be that this is the art of implementing, managing and delivering IT services to a business.  It ensures that the right mix of people, processes and technology is present to meet the needs of the business and to provide value.  To better understand IT service management, you will need to know who the stakeholders in the processes are. 

The first is the end user which is the customer or employee of the business that uses the IT services.  The second is the service itself which is the hardware, applications or infrastructure which is provided by the IT professionals.  The third is quality which is the solving of IT issues in a way that is efficient and effective.

The fourth is the cost which will be getting the most out of your IT budget and meeting the needs of the business within this budget.  The last is the business because the service management will need to ensure that the company is able to perform all of the core activities and achieve its goals. 

The Benefits Of IT Service Management

If you are unsure about whether or not IT service management is important for your business, you need to consider the benefits that it provides.  When you know the benefits, you can see how this will make your business better and more efficient.  The benefits of IT service management can be divided into the benefits for the business and the benefits for IT. 

When it comes to the business, IT service management will ensure that all the IT in the business is able to react to innovations and changes in the marketplace.  The employees of the business will also be able to get more done.  This is due to the fact that there will be better IT availability and the performance will always be optimized.  

IT issues in the business will also be less frequent, less costly and have a smaller impact on the overall operations of the business.  Employees will also know what services are available for their use and how they are meant to use them.  The last benefit for the business that you need to know about is the fact that you will be complying with IT regulatory requirements which you might have otherwise missed. 

In terms of IT, ITSM ensures that there is a better understanding of what the business actually needs and why it is necessary.  The Itil qualification demonstrates a proficiency in ITSM in which you'll be required to pass the exam for itil foundation certification. There will be a defining of roles and responsibilities within the company which is very important.  Process in the business will also be made repeatable and scalable which is something that all businesses require. 

IT service management will also help to identify any potential issues before they actually happen and negatively impact the operation of the business.  Repeat problems will also be identified with greater ease and addressed before they become major issues.  

If you run a business, you need to know about IT service management.  This is an integral part of running your business and will ensure that your technology and infrastructure is able to work now and in the future.  There are many benefits to this that you need to know about which affect the overall performance of your business.

Copyright statements

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

PRINCE2® s a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

OBASHI® is a Registered Trade Mark in the United Kingdom and other countries

BRMP® is a registered trade mark of Business Relationship Management Institute

OBASHI® is a registered trademark of OBASHI Ltd. All rights reserved.
COBIT® is a trademark of ISACA® registered in the United States and other countries.

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

ITIL, COBIT, RESILIA and ISO Courses are provided by IT Training Zone Ltd, an ATO of AXELOS.  The BRMP and OBASHI courses on this page are offered by IT Training Zone Ltd an ATO of The APM Group Ltd.

All other accredited course material is provided through Accredited Training Organisations (ATO) registered with the relevant accreditation authority. For further details please contact Helix Learning direct