Helix Learning
Helix Learning
Best Online Training Providers in One Location

Cart empty
Shopping cartCart empty

\What is IT Service Management and How Does it Help?


Have you recently accepted a position as an IT service management professional? You will be in charge of the portion of that company that offers information technology support services. You will need to follow the policies of this business, doing so in a structured and organized way. The goal is to always deliver the best IT services possible, and part of this involves network management. You may be in charge of a multitude of computers that are all interconnected together, allowing you to connect with employees, and also clients, that will need your help.


What Will You Be Responsible For?


Some of the responsibilities of an IT service manager include being adept with software engineering, information security management, and also quality management services. You will likely be providing support, or your team well, to those that have purchase products or services from you. In addition to this, your company might produce software that is used by a multitude of businesses around the world and they will occasionally have problems that need to be resolved. You will be responsible for coordinating the actions of every IT person on your team, allowing them to provide prompt and effective information that can help people resolve their issues.


How Can You Help Both People And Businesses?


Your ability to help businesses and people that are directly connected to your company will involve phone or email support. You may have a software program that they are using for the purpose of improving their company. Whether they are encountering an error in the software, or if you are explaining how it works, you need to know exactly what to say. Likewise, those that are working for you, or the team that you are responsible for, need to be just as competent as you are. Whenever large problems arise, you will be the one to resolve every issue which means you need to be highly competent on the type of support that you can provide.


If you are going to accept an IT service management position, you should know that this career is often rewarding yet very difficult to master. Technology is continually changing, and software programs are updated regularly, which means you need to be aware of these changes and keep up to date with industry certifications and exams. The more proficient you become with the type of advice and help you can give, the more likely it will be that these businesses will continue to work with you. If you are working with customers directly, this will also be very beneficial in retaining them and also ensuring that new customers will get the best possible services.

Copyright statements

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

PRINCE2® s a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

OBASHI® is a Registered Trade Mark in the United Kingdom and other countries

COBIT® is a trademark of ISACA® registered in the United States and other countries. 

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

ITIL, COBIT, RESILIA and ISO Courses are provided by IT Training Zone Ltd, an ATO of AXELOS. All other accredited course material is provided through Accredited Training Organisations (ATO) registered with the relevant accreditation authority. For further details please contact Helix Learning direct