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FEATURED PRODUCTS

ITIL Service Operation

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.

Study online at your own pace
90 or 150 days online access
Fully accredited
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
Tutor support available via email
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Sales price: $643.62
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Description

Course contents

11 easy to absorb lessons

Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Operation core volume is recommended

Topics included

  • Introduction to Service Operation
  • Service Operation processes:
  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Access Management
  • Event Management
  • Service Operation Functions
  • Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Common Service Operation activities
  • Organising for Service Operation
  • Technology considerations
  • Implementing Service Operation
  • Challenges, critical success factors and risks
  • Preparing for the exam

Pre-Requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Operation core volume is recommended

Exam Details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.  Read about online exams here
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 3 ITIL credits
  • Exam voucher is included in the price of the course
  • Exams must be ordered and accessed within 6 months of purchase

 

 

Copyright statements

ITIL® is a trademark of Axelos Ltd.

PRINCE2® is a trademark of Axelos Ltd.

OBASHI® is a Registered Trade Mark in the United Kingdom and other countries

COBIT® is a trademark of ISACA® registered in the United States and other countries. 

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

All accredited course material is provided through Accredited Training Organisations (ATO) registered with the relevant accreditation authority. For further details please contact Helix Learning direct.