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Implementing ITSM

Produced in partnership with ITIL author Randy Steinberg, this advanced course presents a proven, real-world approach to transforming your ITSM organisation.
The course includes techniques and strategies to support the experience ITSM practitioner.

Study online at your own pace
90 or 150 days online access
Includes video lessons and access to a library of downloadable resources and templates
Learn how to put IT service management to work in your organisation
Study online at your own pace
90 or 150 days online access
Fully accredited
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
Tutor support available via email
Sales price: $649.06
Tax amount

Course Contents

7 easy to absorb video tutorials covering a real-world implementation approach

Study duration: 9 hours 41 minutes

Downloadable resource library: including templates, plans, checklists and spreadsheets

Lessons in this course

Course lessons covers topics including:

  • IT service management visioning
  • ITSM assessment
  • ITSM planning
  • ITSM initial wins
  • ITSM design
  • ITSM transition
  • Ongoing improvement


  • This non-accredited course is aimed towards experienced IT service management practitioners
  • Exposure to ITIL or ITIL Foundation level certification or above is recommended

Exam Details

  • There is no exam associated with Implementing ITSM



Copyright statements

ITIL® is a trademark of Axelos Ltd.

PRINCE2® is a trademark of Axelos Ltd.

OBASHI® is a Registered Trade Mark in the United Kingdom and other countries

COBIT® is a trademark of ISACA® registered in the United States and other countries. 

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

ITIL, COBIT, RESILIA and ISO Courses are provided by IT Training Zone Ltd, an ATO of AXELOS. All other accredited course material is provided through Accredited Training Organisations (ATO) registered with the relevant accreditation authority. For further details please contact Helix Learning direct