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FEATURED PRODUCTS

ITIL Foundation Certification Training

This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.
Foundation certification is a pre-requisite for intermediate level ITIL training.

Get ITIL Foundation qualified online at your own pace
30 or 60 days online access
Fully accredited
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
Tutor support available via email
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Sales price: $206.00
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Description

ITIL Foundation Certification Training

This course prepares you to sit the ITIL Foundation Exam. Please note, you must purchase an exam voucher in addition to this course

Course Contents

  • 17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
  • Includes video tutorials, study guides and quizzes
  • Study duration: 18 hours

Lessons in this course

  • Lesson 1: Introducing ITIL
  • Lesson 2: Service management and stakeholders
  • Lesson 3: Functions, roles and processes
  • Lesson 4: The service lifecycle
  • Lesson 5: Service Strategy key concepts
  • Lesson 6: Service Strategy processes
  • Lesson 7: Service Design key concepts
  • Lesson 8: Service Design processes (1)
  • Lesson 9: Service Design processes (2)
  • Lesson 10: Service Transition processes (1)
  • Lesson 11: Service Transition processes (2)
  • Lesson 12: Service Operation processes
  • Lesson 13: Service Operation functions
  • Lesson 14: CSI
  • Lesson 15: Roles
  • Lesson 16: Technology considerations
  • Lesson 17: The sample exam

Pre-requisites

  • This course does not require any existing knowledge of the ITIL framework
  • There are no mandatory pre-requisites for the exam

Exam details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: extra time is available for non-native English speakers.
  • Exam value: 2 ITIL credits
  • Exam voucher can be purchased when needed at a cost of $225
  • Exams must be ordered and accessed within 6 months of purchase 

 

Copyright statements

ITIL® is a trademark of Axelos Ltd.

PRINCE2® is a trademark of Axelos Ltd.

OBASHI® is a Registered Trade Mark in the United Kingdom and other countries

COBIT® is a trademark of ISACA® registered in the United States and other countries. 

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

All accredited course material is provided through Accredited Training Organisations (ATO) registered with the relevant accreditation authority. For further details please contact Helix Learning direct.