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FEATURED PRODUCTS

ITIL OSA

Operational Support and Analysis course
The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Operational Support and Analysis course covers principles and processes that allow delegates to create an efficient and effective support offering for live services.

Study online at your own pace
90 or 150 days online access
Fully accredited
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
Tutor support available via email
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Sales price: $584.00
Tax amount
Description

Course contents

10 Modules, divided into easy to absorb lessons

Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Operation core volume is recommended

Topics included

  • Introduction to Operational Support and Analysis
  • OSA processes and functions:
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Access Management
  • Problem Management
  • Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Technology and implementation considerations
  • Preparing for the exam

Pre-Requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 30 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 12 hours of self-study using the Service Operation core volume is recommended

Exam Details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.  Read about online exams here
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 4 ITIL credits
  • Exam voucher is NOT included in the price of the course
  • Exams must be ordered and accessed within 6 months of purchase

  

Copyright statements

ITIL® is a trademark of Axelos Ltd.

PRINCE2® is a trademark of Axelos Ltd.

OBASHI® is a Registered Trade Mark in the United Kingdom and other countries

COBIT® is a trademark of ISACA® registered in the United States and other countries. 

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

All accredited course material is provided through Accredited Training Organisations (ATO) registered with the relevant accreditation authority. For further details please contact Helix Learning direct.