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ISO/IEC 20000 ITSM Standard

         

The key benefits of undertaking an ISO 20000 Foundation course are:

  • To establish an on-going culture of continual improvement and learning within an organization, providing a target to achieve and maintain
  • To ensure that organizations focus on the implementation of a set of integrated processes and solutions
  • To enable an increased rate of change and improve the productivity of staff, including the use of their skills and expertise
  • To enable organizations to adopt a structured approach to service management based on best practice guidance
  • To exhibit a level of effectiveness in service provision, which may provide a competitive differentiator in a tendering situation
  • To enable organizations to internally assess their processes and activities against international standards as a method of identifying and implementing improvements Accreditation to the standard requires that the service provider be independently, externally audited for compliance using a scheme and standard that is internationally recognized and respected
  • For current or internal service providers to demonstrate that they are focused on service management and the quality of service they provide
  • For outsourcing and hosting organizations to demonstrate that they are serious about service management and the quality of service they provide and that their processes are effective and have been independently audited as such

 

 

 

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ISO/IEC 20000 ITSM Standard

ISO/IEC 20000 Foundation

This course provides a comprehensive...

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ISO/IEC 20000 Foundation Exam

ISO/IEC 20000 Foundation examination...

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