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Leadership Skills for IT Managers

IT is a demanding field and IT managers need to be able to get the most from their workforce.  However, if you want to be an inspiring IT manager, there are some leadership skills that you need to hone.  These leadership skills will ensure that you are able to handle your team correctly and get the results that you want. 


When it comes to leading an IT department, you have to lead by example.  This means that you need to have integrity and not only know what the right thing to do is.  If you are not able to set an example for the team or department, you cannot expect them to follow the rules that you are not.  

As a manager, you will be able to create the culture and values that you want from your team.  However, if you are not able to meet these values yourself, you will not be able to effectively lead and manage. 

Team Building

IT is very much a team effort and this is why team building is one of the skills that any IT manager will need to have as well as good service management training.  This skill will ensure that you are able to pick the right people for the job regardless of your personal feelings.  Good managers will create inclusive workforces that are able to work well together.  

Team building skills will also ensure that you are able to get everyone on board with your projects and the core values of your team.  You need to be able to foster good relationships between team members and be able to sort out any problems because they become too big.  Team building is a vital skill not only for managing your team, but working with service providers and the general business community.  


If you want to get the most out of your team, you need to be able to effectively communicate with them.  For good communication, you need to know what everyone’s roles are and how to communicate what you need to them.  You also need to be able to set out clear goals and expectations which will keep your team members motivated. 

You should also be able to communicate positive and negative feedback to the team.  If you are unable to do this effectively, you could negatively impact the morale of your team and their productivity.  When honing your communication skills, you should also consider how approachable you are to the team. 


A good manager is able to listen to what their team has to say.  When you listen to your team, you will be able to make the team work better and get ideas that you might not have thought of.  If you want to ensure that your employees are succeeding, you need to ask them and listen to what they have to say. 

Listening is also a good way of building a relationship with your team members.  If you listen, you will also be seen as more approachable which is good for overall communication and team morale.  


A key skill for any manager is being able to effectively delegate.  If you are unable to delegate work correctly, you could end up giving a project to someone who cannot handle it.  This will also place your whole operation at risk because certain parts of a project could fall behind schedule.  

When you delegate, you also need to avoid micromanaging.  Micromanaging is very annoying for most people and will make your team members feel like you do not trust them.  Once you give someone a job to do, you need to trust that they are going to be able to do it.  The best way to gain this trust will be to delegate the work to the right person.

Copyright statements

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

PRINCE2® s a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

OBASHI® is a Registered Trade Mark in the United Kingdom and other countries

BRMP® is a registered trade mark of Business Relationship Management Institute

OBASHI® is a registered trademark of OBASHI Ltd. All rights reserved.
COBIT® is a trademark of ISACA® registered in the United States and other countries.

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

ITIL, COBIT, RESILIA and ISO Courses are provided by IT Training Zone Ltd, an ATO of AXELOS.  The BRMP and OBASHI courses on this page are offered by IT Training Zone Ltd an ATO of The APM Group Ltd.

All other accredited course material is provided through Accredited Training Organisations (ATO) registered with the relevant accreditation authority. For further details please contact Helix Learning direct