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IT Service Management Fundamentals

If you are responsible for providing IT services for companies, and you are the manager, there are certain aspects of this business that you need to be very competent in. You need to understand the operating systems that you are providing IT support for, and this may include understanding information about the servers you are using or the Internet connections that are used with the servers. Regardless of what you need to know, there are IT service management fundamentals that are essential to this type of business as well as having passed your ITIL foundation certification. Let's go over what these fundamentals are and how you can incorporate them into your business.


Fundamentals Of A Solid IT Service Management Program


Some of the fundamentals begin with understanding your job implicitly. It's not just about understanding servers or troubleshooting. You need to know how to be a commanding figure within your company. You will be likely responsible for the actions that people that work for you are taking when they answer IT support phone calls or emails. You should be able to help them get through even the most difficult situations. By becoming a person that is someone that is respected by the people that work with you, you will be able to manage your portion of this company properly. Providing IT support is essential for businesses that are offering these services for businesses. The more that you know about your business, the easier it will be to provide excellent service and coordinate the efforts of the people providing IT support under you.


What Is The Most Difficult Aspect Of IT Service Management?


IT support service management professionals have a significant amount of information that they must acquire. This can be done through training, as well as through experience. If you have become very good at providing this type of support, and they have promoted you to a manager, there is one aspect of this position which can be very difficult. Not only must you have the knowledge to provide people with answers, but you must be also able to come to interconnect with your workers. They need to look to you for answers and use your information as you provide it so that you can maintain high levels of competent support for those that are paying for the services.


The fundamentals of IT service management can be initially learned in a classroom setting. However, it is an experience that will make you into an exceptional IT support manager and leader. Your ability to connect with the people in your company that provide these services, the and also providing these services yourself, should be a primary focus for anyone that is in charge of IT support service businesses.

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ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

PRINCE2® s a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

OBASHI® is a Registered Trade Mark in the United Kingdom and other countries

COBIT® is a trademark of ISACA® registered in the United States and other countries. 

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

ITIL, COBIT, RESILIA and ISO Courses are provided by IT Training Zone Ltd, an ATO of AXELOS. All other accredited course material is provided through Accredited Training Organisations (ATO) registered with the relevant accreditation authority. For further details please contact Helix Learning direct